Politique de remboursement
MotoTec USA Returns & Refunds Policy
MotoTec USA will not accept unauthorized returns. If you need to return an item, please contact us prior to doing so. If conditions for the product return as stated below are met, we will issue you a return authorization number (RA #) that must be marked on your return package. With the exception of returns caused by our error, shipping costs for returned items will be buyer's responsibility as well as the original shipping charge and a 10% restocking fee. No return will be accepted without invoice number or date of sale. To receive a refund or credit, returned items must be in original packaging, unused, in original condition and in transit back to MotoTec USA within 10 days of receiving the product. Items will be inspected prior to issuance of any refund or credit.
Damaged / Defective Items:
MotoTec USA will ship out free replacement parts if any shipping damage occurs or products arrive with missing/defective parts. Shipping of warranty parts is only covered if shipping within the 48 contiguous states. Customers are responsible for replacing these parts. Should the item be majorly damaged beyond warranty repair, MotoTec USA will offer a return for a full refund. If damage is not reported to us within 10 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges. For items shipped LTL Freight, damage must be noted with the driver on the delivery receipt at time of signature, or for concealed damage, they must be notified within 5 days of receiving, otherwise the claim will be denied.
Lost or Stolen Items: (Signature Service & Shipping Insurance)
MotoTec USA is not responsible for any products lost or stolen after being left at a business or residence without the signature service purchased on the order. Fedex will not honor a claim without this service, which is why we offer this service for an additional fee when purchasing an item. We also offer shipping insurance for an additional fee, if the product shows signed for but not received or the item was lost in transit, in the event Fedex honors the claim, they will only cover the minimum $100 insurance unless you chose the additional insurance at the time of purchase. We will only refund the amount Fedex pays on the claim.
Incorrect Product Specifications and/or Pictures:
Product specifications are provided to us by our manufacturers and may not always be correct. Products may also vary from the displayed picture, usually due to product improvements over time. MotoTec USA is not responsible for original or return shipping fee's should the spec's or picture be different than the actual item. Please contact us if you need to confirm anything specific about the item before placing your order.
MotoTec USA products are guaranteed to be quality merchandise. Many products carry a Manufacturer's warranty. MotoTec USA will pass this warranty on to the buyer. Buyer should notify MotoTec USA immediately upon discovery of any product defect. Defective items must be returned for replacement in accordance with our return policy and at buyer's expense. We will replace all defective items that meet the return/replacement requirements, but will not accept any liability for loss or inconvenience caused by their use or failure. All warranties are voided if defect has been caused in whole or in part by improper installation, abuse or misuse. We reserve the right to withhold issuance of credit until returned defective part has been examined and tested. *Any used product offered by MotoTec USA (wheels, or any other parts) are not included in these policies unless otherwise noted.
Some products sold by MotoTec USA may not be approved for highway use or public roads. It is the complete responsibility of the buyer to ensure that their vehicles are operated by all federal, state and local laws. Buyer assumes all liability and risk associated with the use of motorized products and holds MotoTec USA and its owners harmless of any liability.
Emojo Bikes Returns and Refunds Policy
Returns are only allowed within 7 natural days of receiving the purchased vehicle and only if the manufacturer fails to solve any mechanical or technical problem related to manufacturing defect or severe shipping damages.
If the return claim is valid the customer will receive a refund for the amount of the purchase price minus a repacking and restocking fee of 20%.
For a claim related to shipping damages you must present pictures of the damaged product at the time of the delivery. Please request a Return and Exchange and Authorization. (Contact customer support for a REA form).
Once the return and exchange authorization is issued we will email you a RAM number and return instructions. You must have the REA number when shipping back the returned unit.
To make a warranty claim always keep handy the vehicle model, date of purchase, vehicle serial number as well as information from the retailer where you purchased the vehicle from.
The warranty is limited to the terms listed below:
- Frame, Suspension, Motor: 1 year for parts. 3 months for labor.
- Controller, Charger: 1 year for parts.
- Battery: Warranty on the battery starts the date of purchase of the vehicle as new. The battery is sealed and cannot be opened or fixed. The battery should not have a percentage of nominal charge retention of 60% or less. Misuse of the battery, negligence or attempt to open or repair it will void the warranty.
- General: The bicycle is backed up by a 1-year main warranty, certain components listed on this chart or consumables may be subject to a different period of coverage or not included in this warranty.
- Consumables: Components subject to wear are not covered by the warranty: Tires, inner tubes, brake lines, brake pads, basket, wheel lining tape, light bulbs, LEDS, fuses, etc.
If the warranty is void for any reason the customer shall bear any repair or replacement costs resulting from vehicle misuse, negligence or abuse.
Always follow care and preventive maintenance procedures.
Always keep receipts from any services performed to the vehicle by an authorized distributor or service center.
THE WARRANTY WILL BE VOIDED BY ANY OF THE FOLLOWING CIRCUMSTANCES:
- Failure to follow all directions or recommendations listed in the user manual.
- Cycling collision, accident or vehicle damage caused by careless parking
- Acts in violation of laws a
- Never registered your ebike
- DIY repairs on electronics
- Abusive use the bicycle in off-road terrain, mud, snow, water, sand, gravel and water
- If the bicycle is used as rental unit
- Damages caused by natural disasters such as earthquakes, lightning, fire, flooding and other hazards .
- Rust and/or paint fading caused to heavy exposure to rain, hail, snow or direct sunlight for prolonged periods of time.
- Overloading beyond recommended capacity .
- Damages caused by nails, needles, broken glass , debris , sharp rocks or other foreign objects .
- If the bicycle is used but not limited to stunts, jumping from ramps, stairs or elevated ramps.
- If vehicle is used in competitions or racing.
- If vehicle has been modified for any purposes on the motor, electrical system, suspension frame, and battery.
- Use of other components not approved by the manufacturer.
- Damages resulted from improper care and handling.
Due to the nature of the product some components must be exclusive from the manufacturer such as but not limited to the battery, motor, main gauge cluster, controllers, Led headlights, brake drums or disc rotors and pads etc. Other components such as tires, tubes, saddle, racks, baskets may be used from market-ready or compatible products previous approval from the retailer or manufacturer.
For any questions about your warranty or to make any claims please contact EMOJO bikes at:
EMOJO BIKE RETURN POLICY
Emojo Electric Bicycle Return Policy allows you to return your electric bicycle within 7 days from the date of delivery for a refund or exchange. Please consult the warranty terms for deeper information on when a return is applicable.
Please request a Return and Exchange Authorization. (contact EMOJO Support for a REA form at email@example.com). Once the Return and Exchange Authorization is issued, we will email you an RAM number and return instructions. You must have the RAM number when shipping back returned electric bike.
a- If the unit was purchased under a free-shipping promotion there will not be refund for shipping fees however, the customer will bear the ship back expenses if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
b- If the return is accepted, Emojo will issue a pre paid shipping slip and schedule a pick up date, the shipping fees result of the return will be deducted from your total refund.
The returned unit must be in like-new condition, include all original packaging , accessories and documentation, any missing components may be deducted from the total refund . Any shipping damage during the ship-back may incur in a deduction from the total refund.
Returned units are subject to a 20% inspection and restocking fee from the original purchase price.
Refund will be issued in an average time frame of 2 -3 weeks after we receive, inspect and process the returned unit.
Bikonit Ebikes Return Policy:
All Bikonit all-terrain ebikes can be returned and refunded within 15 days if you are not satisfied with the bike that you received. All accessories can be used for Bikonit ebikes only, we do not accept any return or refund of accessories.
Bikonit Inc will accept the return under the following conditions:
- 5% processing fee will be charged if the order is canceled before shipping;
- Bikonit Return and Refund Policy are only applicable when the merchandise was bought within 15 days of the purchasing date.
- Customer is responsible for returning merchandise at his or her own expense. If there are fewer than 10 miles on the bike, a 15% restocking fee and processing fee will be charged at the same time. 1% fee is added for every mile over 10 miles on the odometer.
- Merchandise is not eligible for a refund if it has been ridden, worn, used, abused, damaged in any way. Merchandise must arrive complete (including warranty cards, manuals, accessories, promotional items, etc.) and in the original packaging. Bikonit Inc will not accept the return of promotional items (Battery , Rock , Fenders, etc. something customer buy in promotional) associated with that sale.
- A RMA (Return Merchandise Authorization) request should be submitted to Bikonit Inc by the customer , and get an RMA number , if a customer sends a return without the RMA number , a return will not be issued . This can be done by contacting Bikonit Customer Care via the support ticket firstname.lastname@example.org .
- A customer should paste a sticker outside the box with the following information on: BIKONIT RETURN MERCHANDISE Customer name: Order number: Purchase Channel: All items should be returned to the following address or at discuss with Bikonit service care: 4422 E Airport Dr, Str A. Ontario, CA 917617. Defective or shipping damaged merchandise will be refund 100%. Defective merchandise: Customer should send videos or photos of the defective item to Bikonit service care center for confirmation;
Shipping damaged item: A photo of the packaging material used inside box (e.g. bubble wrap, Styrofoam peanuts, cardboard dividers, etc.) A close-up photo of the shipping label with tracking number (please zoom in enough to read the tracking number which usually begins with 1Z) • Two photos displaying all 6 sides of the package (1 photo should display the top and 2 sides, the 2nd photo should display the bottom and the opposite sides).
- Bikonit Test Ride & Guarantee program
A customer pays an additional non-refundable fee ($500 for HD750 , $800 for MD1000) to test-ride the vehicle for up to 15 days and for fewer than 10 miles . Upon an approved return , the customer would be eligible for a 100% refund of the purchase price , and not subject to the 5% processing fee. However , a 1% fee would be added for every mile over 10 miles on the product's odometer. Bikonit Inc would arrange for, and cover the return shipping fees. The original shipping costs paid by the customer would not be refunded ( Notes : If customer needs return should follow the point 6th!)
Refund Policy: Once the return terms confirmed by Bikonit Inc and customers, a refund process will start at once. It will take 7 business days to process and send out the refund to customers. An confirmation will be sent to customers once refund on the way. Refund method at negotiate between Bikonit Inc and the Customer.
Qualisports Refund Policy
- No returns after 7 Days of receiving the Bike.
- To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it
- Box must be sealed and unopened.
- Customer pays $175 shipping fee (this is withheld from refund) and is subject to a 25% restocking fee (this is deducted from refund)
Accessory/replacement part orders:
- All accessories can be used for Qualisports ebikes only, we do not accept any return or refund of accessories.
- No returns, except in EXTREME cases of breakage/malfunction
- Please email us with TRACKING NUMBER after you send your return by emailing email@example.com
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund, minus payment processing fees (5% of the order amount) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
- Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to:4422 E Airport Dr unit A, Ontario, CA 91761.
- If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to
Add: 4422 E Airport Dr unit A, Ontario, CA 91761
Tel: +1 (415) 629-6623
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.